Privacy Policy

1. Information We Collect

ServiceFlow provides an AI receptionist service for businesses. In the course of answering calls, WhatsApp messages, emails, and webchat conversations on behalf of our clients, we may collect:

• Caller or sender phone numbers and messaging identifiers
• Names, appointment details, and conversation transcripts
• Email addresses and message content when handling inbound email
• Website usage data such as page views and referral sources

2. How We Use Information

We use collected information solely to operate the AI receptionist service: answering inquiries, scheduling appointments, sending confirmations and reminders, routing urgent matters to the business, and improving response quality. We do not sell personal data to third parties.

3. Data Sharing

Data is shared only with the business that has engaged ServiceFlow and with subprocessors necessary to deliver the service (e.g., telephony, messaging, hosting, and AI providers). All subprocessors are bound by confidentiality and security obligations.

4. Security

We use industry-standard encryption in transit, access controls, and regular backups to protect data. No system is completely secure, and we encourage clients to report any suspected security issues immediately.

5. Retention

Conversation records and contact details are retained according to each client's settings and applicable legal requirements. Clients may request deletion of their data at any time by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete personal data we hold about you. To exercise these rights, please contact us using the information below.

7. Contact Us

For privacy questions or data requests, please reach out through the contact form, by phone, or by email.