Terms of Service
Last updated: July 2026
1. Acceptance of Terms
By accessing or using the ServiceFlow platform, website, or AI receptionist services, you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.
2. Description of Service
ServiceFlow provides an AI-powered receptionist that answers phone calls, WhatsApp messages, emails, and webchat on behalf of businesses. Features include appointment scheduling, FAQ responses, reminders, lead capture, and handoff to human staff.
3. Client Responsibilities
Clients are responsible for providing accurate business information, honoring appointments booked through the service, complying with applicable laws (including data protection and telemarketing regulations), and obtaining any necessary consents from their customers.
4. Acceptable Use
You may not use ServiceFlow for unlawful, abusive, fraudulent, or spam purposes. We reserve the right to suspend or terminate access for violations of these terms.
5. Data and Privacy
Use of personal data is governed by our Privacy Policy. By using the service, you consent to the collection and processing described there.
6. Service Availability
We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance, outages by third-party providers, or force majeure events may affect availability.
7. Limitation of Liability
ServiceFlow is provided "as is" without warranties of any kind. Our liability is limited to the amount paid for the service in the twelve months preceding the claim, except where prohibited by law.
8. Changes to Terms
We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the revised terms.
9. Contact
For questions about these terms, please contact us using the information below.